Information about a software issue that prevented documents from being visible to patients.

We understand that some of our patients may have been unable to view certain documents (e.g. letters from the hospital) when using online services due to a software problem. We sincerely apologise for any inconvenience this may have caused. We are pleased to inform you that this issue has been resolved; any new documents added to your electronic GP health records will be visible and it may take up to a month for older, affected documents to become visible.

Your GP team will have been able to access the letters, so your care will not have been affected during this time.

SilverCloud Online Support for people with diabetes and mental health conditions

People across the Black Country with diabetes can now access free online support to manage their depression and anxiety from home. 

SilverCloud is an online therapy tool available to people with Type 1 and Type 2 diabetes.

It offers online support to people struggling with mild anxiety or depression and includes access to video and audio clips, quizzes and case studies all designed to help you boost your mood, and understand your situation. There are also stories from other people, so you can see their experiences of using the treatment and how this may help you.

 The programme will also be supported by an NHS Psychological Wellbeing Practitioner who will follow your progress and provide regular support and guidance through messaging in the programme or by telephone calls along the way.

If you are experiencing symptoms of stress, anxiety or low mood and would like to try online support you can self refer to SilverCloud online therapy programme by clicking on the following link 

Home - Wolverhampton Healthy Minds

SilverCloud is free and can be accessed anytime, anywhere on your smartphone, tablet or laptop.

You can find out more about Black Country Healthcare NHS Foundation Talking Therapy and Healthy Minds service by visiting

www.blackcountryhealthcare.nhs.uk/our-services/talking-therapies-healthy-minds-services