Patient Reference Group

Welcome to Duncan Street Primary Care Centre Patient Reference Group

The Partners and manager of Duncan Street Primary Care Centre have always valued the views of our patients and want to explore ways of improving communications to enlist their views about our services and how these are developed.  The practice has a Patient Reference Group to give us feedback on the range and quality of our services and tell us where we can improve.

What is a Patient Reference Group (PRG)?

It is a group of volunteer patients involved in shaping future services to be provided to patients.

It promotes proactive engagement with our patients and undertake local surveys. The group meet regularly to discuss issues and ways of improving services for the benefit of patients.

What issues would a PRG look at?

The PRG works with the practice on issues such as access to appointments, both same day and book ahead, but will also look at issues such as continuity of care, the range of skills available, mechanisms to access practices and geographical access. The issues looked at are discussed and agreed between the PRG and the practice.

OK, I'm interested, what do I do?

If you are one of our patients, and want a say in improving the service we give and want to take part in discussion and decision making please consider joining our PRG. If you are genuinely interested in joining the group please complete the form by clicking on the link below.

Getting Your View

The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please complete the Patient Contact Form to provide your consent for this.

Why are you asking people for their contact details?

We want to talk to people about the surgery and how well we are doing to identify areas for improvement.

Who else will be able to access my contact details?

Nobody beyond the Practice.

How often does the group meet?

The group meet quarterly and the aim is that by working together we can continue to develop and improve the services we are able to offer patients.

Reports & Surveys