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pad_and_penSuggestions & Complaints

The practice has a complaints procedure for dealing with any complaints or comments you may have, about any aspect of the services you receive.  If you would like a copy of this procedure, please ask any of the staff at reception.  It is our aim that any complaint will be dealt with efficiently within the practice. 

In the first instance, please speak to one of our receptionists who may be able to offer you an explanation or answer your question immediately.  If you wish to speak to someone away from the reception area, make this known to the receptionist.  If you are still unhappy and do not feel your complaint has been answered or dealt with, speak to the practice manager.If the practice manager is unavailable please leave a telephone number and she will return your call.

If you feel it is necessary to put something in writing, please address your letter to the practice manager.  You should receive an acknowledgement of your complain and a copy of the complaints procedure within three working days. 

You may make a complaint directly to Wolverhampton City PCT, but they will first refer your complaint back to us.  If you have any questions or concerns about these arrangements, please let a member of our staff know.

We take all comments, complaints & suggestions extremely seriously.  We strive to continually improve the services here for your benefit.  We welcome your comments - good or bad!

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