If you require an urgent appointment, please phone any weekday from 08:00am.  The receptionists will offer you an appointment, if one is available in the morning or afternoon.  

If you prefer, you can book a routine appointment with any doctor or nurse and we will always do our best to accommodate your requests. 

As a large practice it is not possible for us to guarantee that you can see the doctor of your choice.

If you particularly want telephone advice please make this clear to reception and they will try to book you a 'telelphone call' appointment slot.

Please do not abuse this system. For example: 

• an emergency appointment is not to get repeat medication
• an emergency appointment with a doctor is not for a blood pressure check 

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

If you feel you would like a chaperone present at your consultation please inform your doctor/nurse who will be more than happy to arrange this for you.

If possible please try to telephone reception before 10:30am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Medical students and nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice.

However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected.

This will not affect your treatment in any way.

If you need to cancel an appointment please reply Cancel to the text message you received to remind you of the appointment.  If you are not signed up for text messaging, please ring the surgery to cancel your appointment.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

The practice offers extended hours on Wednesday evenings between 18:30 and 20:00 for booked appointments only.

Evening and weekend appointments are now available for our patients at the following surgeries:

Click here for further details of extended hours in Wolverhampton.